FAQ

FAQ’s

1. Can I include my logo?  Yes, and we encourage you to.  The award will be more meaningful and personal if your logo is included.  Take the time required to acquire good art for us to work with.  We can include your logo in full color or engrave it.  Costs involved depend on the process used but on average a $50 set up will apply, plus the run charge of $3-$6 to put the logo on the selected award. 
2. What is the difference between simulated walnut and solid walnut?  Solid walnut is solid wood.  Simulated walnut is pressed particle board with a veneer coating.  Solid walnut provides a much higher quality award.  Simulated walnut provides an economical alternative, however it will not hold up nicely through time.  We also carry a variety of simulated finishes included colored marble look boards and the very sleek modern look of solid black.   In addition to solid American walnut, we carry clear cherry, red alder, high gloss piano rosewood and high gloss piano black.
3. How much engraving will fit on my award?  There are many factors we can adjust to make just about any message fit on any product.  The message is the most important part of your purchase, so take the time to craft your message.  We are here to help if you need it.  Most of our products include either 45 characters or 100 characters of engraving.  Many products have room for a larger message.  The cost to add engraving over the 45 or 100 included is $0.25 per letter.  Just submit your message and we will advise you of any additional costs before we proceed.
4. What colors are available?  There are lots of colors available however there are two color combinations that are the most popular.  Black background with gold letters or Gold background with black letters are the two most popular selections.  The black/gold combination is the easiest to read, most contrasting and provides a look which matches any décor.  The gold/black combination provides a traditional look.  Other selections, which provide gold lettering, are:  red, burgundy, green, brown, blue, purple and white.  You may also select silver lettering on black, red, blue, green or maroon.  If you want to include your logo in full color we recommend white, silver or gold plates to allow for the best results.
5. How do I pick my fonts?  We strongly suggest you allow us to select your fonts.  We are trained to make your message look its best by utilizing different fonts.  If you would like to select your own fonts, then you will need to layout your text in the appropriate font and email it in for us to match.
6. How much does engraving cost?  Most products include some engraving.   Additional engraving is $0.25 per letter.  Plastic or acrylic engraving is $0.40 per letter.  Hand engraving ranges from $0.75 - $5.00 per letter.
7. What formats can you accept electronically?  We accept high resolution formats of .jpg, .tif, .bmp, .pdf, and .cdr  Some electronic files will require additional art charges to make them useable.  Graphics embedded in documents such as ppt, .doc, .xls or .wpd will incur additional charges.
8. Why is it important to include the date?  If actual start or end dates are not appropriate, we suggest including the presentation date.  Even just the year is better than no date at all.  In years to come the recipient will appreciate being able to look back and know when they were recognized for their outstanding achievements. 
9. How long will it take to get my order?  Normal production time is 7-10 days which allows time for a proof.  Generally we ask for 5 days from proof approval.  We have rush service available to meet your needs.  We also offer in store pick up to save on shipping time and costs.  Same day and next day service is available on most of our products.